Cancellations & Refunds Policy

We want you to have the best possible experience with us. If your plans change and you need to cancel or modify your booking, the following Cancellations and Refunds Policy terms apply:

1. Tours and Activities Cancellation Policy

• Free Cancellation: You can cancel or reschedule your booking free of charge up to 5 days before the scheduled start time of your activity. In this case, you will receive a 100% full refund.

• Late Cancellations: Cancellations made less than 5 days before the scheduled start time of the activity are non-refundable.

• No-Shows: If you fail to attend the scheduled tour or activity without prior notice, no refund will be issued.

• Cancellations by Us: The quality of our tours are our top priorities. In the rare event that we must cancel an activity due to extreme weather conditions, force majeure, or other unforeseen circumstances, you will be notified immediately. You will be offered the choice of a full refund or rescheduling for an alternative date .

• Specifically for the Green Drops Tour, which is free, you can cancel at any time. Only action requested is to inform us by e-mail at [email protected]

2. Refund Process

All approved refunds will be processed back to the original credit/debit card used in payment. Please allow 10-15 business days for the refund to appear in your account, depending on your bank or card provider’s processing time.

3. Contact Us

If you have any questions about our cancellation policy or need assistance with your booking, please do not hesitate to contact us at [email protected]